Privacy Policy

Last updated: 7 May 2026

Tiddee (Pty) Ltd ("we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We collect personal information you provide when registering, booking services, or contacting support, including: full name, email address, phone number, physical address, payment details, and service preferences.

2. How We Use Your Information

Your information is used to: process bookings, facilitate communication between you and service providers, process payments, send service updates and notifications, improve our platform, and comply with legal obligations.

3. Information Sharing

We share your information only with: service providers assigned to your bookings (limited to what's necessary), payment processors for transaction processing, and law enforcement when legally required. We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your personal information against unauthorised access, alteration, or destruction.

5. Your Rights Under POPIA

You have the right to: access your personal information, request correction of inaccurate data, request deletion of your data, object to processing, and withdraw consent. To exercise these rights, contact our Information Officer at privacy@cleanconnect.co.za

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for 5 years for tax and legal compliance.

7. Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies may be used to understand platform usage. You can control cookie settings through your browser.

8. Information Officer

Our designated Information Officer can be contacted at privacy@cleanconnect.co.za for any POPIA-related enquiries or complaints.